The Kitchen StudioWarranty and
maintenance

Working procedure

Warranty and maintenance manager guide

From the first customer call to verified repair and closure

Contents

Five rules for every case

  1. 1One case reference and one accountable manager.
  2. 2No promise of free work before the scope and cover are established.
  3. 3Chargeable call-outs must be accepted before dispatch.
  4. 4Every open item needs an owner, next action and date.
  5. 5A visit or parts order is not completion. Verify the result.

This guide does not set a warranty period or fee tariff. Use the terms applicable to the original job and the current management-approved charges and authority limits. Refer disputed coverage or account issues to management.