The Kitchen StudioWarranty and
maintenance

Overview

Your role

This guide is for anyone at TKS who looks after a warranty or maintenance job. You look after the job from the first call until it is finished and signed off.

Five rules for every job

  1. 1Give every job one reference number and one person in charge.
  2. 2Never promise free work until you know what is wrong and what the warranty covers.
  3. 3If the client must pay a call-out fee, they must agree to it before anyone goes to site.
  4. 4Every open item needs a person, a next step and a date.
  5. 5A visit is not the end. Check that the repair is done properly.
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